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Maintenance

Reactive

Reactive Property Maintenance

Mobile and Reactive Services

Our network of mobile engineers and multi-skilled teams offer a reactive property maintenance service 24 hours a day, seven days a week across the country. By offering a single point of contact for all maintenance requirements, we guarantee customers a consistently high level of service at a competitive rate – whatever the property location or building defect.

Maintenance related items can occur 24/7 and in any part of a building in any part of the country. Different people have differing perceptions of what is an emergency, but where possible our proactive questioning ensures that we drill down into the nature of the problem and despatch the right resource to resolve the issue; covering everything from a water leak or broken lock right the way through to extreme weather damage and disaster recovery. Where non-urgent works are isolated, we can “stack” these for a later scheduled visit – saving time and disruption to your operational premises.

We can provide a quick, effective and measured reaction with escalation processes to support the field technicians who attend site. Using the most up to date communication devices and vehicle tracking systems, arrival on site and data on status are available in real time – ensuring we can take the most appropriate action quickly and effectively. By using multi-skilled operatives we can avoid the need for repeat visits to the same callout, which also avoids any escalation of costs. All information is available to our clients via a secure web portal, accessible on standard browsers, and we ensure that our clients are kept fully informed throughout the progress of the job.

Building Services include:

  • Carpentry, Glazing, Decoration, Ceilings, Partitions
  • Roofing, Gutters, Cladding
  • Plumbing, Drainage, Car Park / Ground Works
  • Brickwork, Wet Trades, Flooring

Mechanical and Electrical Services include:

  • Lighting, Re-lamping
  • Heating & ventilation
  • Air conditioning
  • Hot and cold water services, Water treatment
  • Compliance Testing

Our skills and quality levels are externally audited, as evidenced by our professional accreditations, including Safe Contractor, CHAS and Gas Safe – and our NICEIC operatives carry Construction Skills Certification Scheme cards.

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Mechanical & Electrical Services

Our Mechanical and Electrical division is responsible for providing customers with contracts for installation, servicing and repair to utilities; such as light, power, heat, sanitary services and water, supported by a full 24/7 reactive service. Working with customers from inception and installation through to maintenance and repair, we provide a support network to optimise your working conditions whilst minimising your impact on the environment. Our approach is one of high accessibility with low visibility, allowing our end users to focus on their core business.

We are an ISO 9001 and ISO 14001 accredited company. Constructionline, Chas, Safe Contractor, Altius and Rospa registered as well as NICEIC, Gas Safe and Refcom approved.

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